F.A.Q.

Scheduling Q & A

First Visit Procedures

Please bring the following items with you to your appointment:

1.    Picture ID (i.e. Driver license, Military ID, School ID & etc.).

2.    Insurance Card(s).

3.    Co-payment/Deductible Portion (Visa, MasterCard, Cash).

4.    List of medications with dosage or the actual bottles that you are currently on (for New Patients).

5.    Children visits: Please bring immunizations records.

6.    Bring all filled out paperwork from our website (forms).

 

We look forward to meeting you and attending to your health care needs.

1.   Is your office accepting New Patients?

Yes, we are accepting new patients and will be happy to see you and make you feel better in no time so you can continue with you daily routine.

2.   How can I schedule an appointment?

Appointments are never necessary, just walk-in when you need to.   Appointments may be scheduled by calling our office at 630-289-0440 or using the portal.

3.   How long does it take to get in to see the doctor for a sick visit verses a physical?

We are open six days a week and available on a walk-in basis.  Wait time averages 15- 60 minutes depending on how sick the community is.  Adult full physical appointments or immigration physicals can usually be scheduled on the same day or within 24 hours.

4.   What is your policy for cancelling appointments, and can I do it online?

Our office policy is that appointments that are cancelled on the same day as the appointment MAY be subject to our $25.00 cancellation fee. Patients that fail to show up for their scheduled appointment without prior notice WILL be charged $25.00. We ask that you DO NOT cancel appointments online.   Please call our office to cancel any appointments 24-48 hours prior to the scheduled appointment so that we may offer that slot to another patient who may need it. We will gladly help you reschedule at that time.

5.   If I am a self-pay patient can you bill me later?

Payment must be paid in full before seeing the doctor at the time of visit.

 

Communication Q & A

6.    Can I email questions to my doctor and will they respond to me via email?

Currently, we do not accept incoming email.  We are actively reviewing our options for safe, secure email communication.

7.   Can the doctor send me my lab results over fax or email?

This is not an option we offer the doctor will have to spend time with you to discuss what is the best approach and treatment plan if needed. Getting your test results explained by the doctor is a necessity – not optional.

8.    I get frequent sinus infections or urinary tract infections and know which medicines work for me. If I call in, do I have to be seen every time or will they call something in for me?

The medical staff at Suburban Medical Clinic DOES NOT practice phone medicine. Although we understand it is not always convenient to come in, we feel it is not wise to treat any patients’ symptoms over the phone in the event something may be missed over the telephone.

9.   Is blood work required to provide medication?

Yes and No it all depends to what the doctor determines as medically necessary. There are four main reasons the doctor might order tests for you. One reason would be to diagnose you. The second reason would be to measure the effectiveness of a treatment. The third reason would be to monitor a chronic illness or condition. Fourth if you are taking a medication controlled or uncontrolled that can cause harm to your organs.

10.  Is follow up required for lab results?

Yes, follow up is required for lab results. Serious lapses in patient care result from failure to follow-up on test results. Our main goal is to keep you healthy and in order to do so the doctor needs to go over your results and determine what is the best treatment for you to follow to normalize your results if they are abnormal and order appropriate tests if medically necessary. Remember “an ounce of prevention is worth a pound of cure-Benjamin Franklin

11.  How soon before I get my blood results?

Most lab results we can receive within 24 hours some others might take a bit longer depending on the complexity of the lab results.

12.   Can I get a refill for controlled substances?

The doctor must see the patient in order to provide a refill for a controlled substance. As much as we would like to help you, your health is first, we want to ensure the controlled substance(s) you are taking do not cause any harm to your organs, like your liver or kidneys or have any other interactions with other medications or cause toxicity.  This is why we need to monitor your intake of controlled substances. Also statistics show more people have died from the use of controlled substances provided by their doctors than by illegal street drugs, we do not want you to be part of this statistic.

13.   Which hospitals do your doctors admit patients to?

Our doctor is on staff at St. Alexius Medical Center and Alexian Brothers Hospital.  He has designated groups of hospital doctors who will notify and update us throughout your patient stay. This allows our doctors to help coordinate the care you receive while in the hospital with the care you will need after you are discharged.

 

Insurance Q & A

14.    What Insurances do you accept?

Due to insurances changing so often, please see on our website under insurances what plans we accept and which we do not or contact our office to verify.  Currently, we are accepting new patients. We do not accept HMO insurance plans.

15.   Do you accept Medicaid as a secondary to Medicare?

We are not contracted with any of the Medicaid plans and are unable to get authorization from Medicaid to refer patients for any tests or to any specialist.

16.   I have an insurance you do not take, but I’d like to pay out of pocket so I can see you?

We will be happy to provide the care you need.  We expect full payment at the time of service.

17.   Do you file Auto insurance claims and Worker’s Compensation?

We ask for full payment at the time of service.  We will assist you in providing your auto insurance with the paperwork needed so that you can be reimbursed.  You will need to provide your Auto insurance card / policy number, accident claim number / accident report, claims mailing address, adjuster’s name and phone number.

 

Office Hours

18.  What are your office hours?

Our office hours are posted on this web site.  Changes in holiday and vacation hours will be posted one month in advance.  We request that new patients arrive at least one hour prior to closing time and established patients arrive at least 30 minutes prior to closing.

 

Bill Pay

19.  Where can I pay my bill?

You can call our office and make your payment over the phone with a credit card, or debit card, or you can mail in payment to Suburban Medical Clinic, 1601 Tanglewood Ave, Suite 105, Hanover Park, IL, 60133. Or better yet pay it in person if you prefer.

More coming soon! For all questions, please call our office – 630-289-0440

 

 

“The information provided on this website is for educational and informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment.  Always consult with your physician or health care provider for your specific health care needs.”